Booking T&C’s

Discovery Call

Your free 30-minute discovery call is a no-obligation chat to explore whether coaching is right for you. One discovery call per person.

1-Hour Sessions

1-Hour Sessions Must be booked and used within 3 months of the purchase date. Unused sessions after this period are non-refundable and cannot be carried over unless agreed in advance under exceptional circumstances.

6-Session Block Bookings

The first session must be booked and completed within 3 months of the purchase date. All six sessions must be used within 6 months of the first session’s completion date. If you’re unsure of availability, we’ll agree scheduling in advance after the first session. Sessions not used within this timeframe will expire and are non-refundable.

Rescheduling and Cancellations

Please give at least 24 hours’ notice if you need to reschedule. Cancellations with less than 24 hours’ notice may be charged or counted as used, at the discretion of the coach. In the event of illness or exceptional circumstances, please get in touch - I’ll always aim to be flexible.

Refunds

I do not typically offer refunds for unused or partially used session blocks, except in exceptional circumstances. Please get in touch to discuss.

Late Arrivals

If you're late to a session, the session will still end at the scheduled time. If you’re more than 15 minutes late without prior notice, the session may be cancelled and counted as used.

Coach Cancellations

If I need to cancel or reschedule due to unforeseen circumstances, I will give as much notice as possible and rearrange your session at a time that suits you.

Nature-Based Coaching Weather Conditions

We’ll agree on whether to meet outdoors. If the weather turns bad, I’ll contact you on the day to offer the option to switch to an online session or rearrange.

Session Format

Sessions can be held online or in-person (including nature-based coaching). If you'd like to switch format, please give as much notice as possible so arrangements can be made.

Confidentiality

Everything discussed in your coaching sessions will be kept confidential. The only exceptions are if there is a risk of harm to you or someone else, or if required by law.

Suitability and Boundaries

Coaching is not therapy or a substitute for mental health support. If your needs go beyond the coaching remit, I’ll support you in finding appropriate help.

Website T&C’s

Effective Date: 04/05/2025

Please read these terms and conditions carefully before using this website. By accessing or using this site, you agree to these terms. If you do not agree, please do not use the site.

1. About Me

This website is operated by Cass Johnson, trading as Cass Johnson Coaching, offering life and career coaching services. I am based in Leeds, West Yorkshire, UK.

2. Use of the Website

You agree to use this website only for lawful purposes. You must not use the site in any way that may damage the site, restrict access, or interfere with other users.

You may not attempt to gain unauthorised access to any part of the site or its related systems.

3. Coaching Disclaimer

The information on this website is for general information only and is not a substitute for therapy, medical or legal advice.

Coaching services provided through this site are designed to support personal and professional development, not to diagnose or treat mental health conditions. If you are in crisis or need support beyond the scope of coaching, please seek help from a qualified professional.

4. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Cass Johnson Coaching and is protected by copyright law. You may not reproduce, distribute, or use any content without written permission.

5. Links to Other Websites

This website may contain links to third-party sites. These are provided for your convenience, and I do not take responsibility for the content or practices of any external websites.

6. Limitation of Liability

I do my best to keep the website accurate and up to date. However, I make no guarantees about the completeness or reliability of the information provided. I am not liable for any loss or damage resulting from your use of the site.

7. Privacy

Please refer to the Privacy Policy for information on how your personal data is handled.